News from 6 July 2026
Tenants are using AI tools to help challenge deposit deductions, according to reporting from the inventory and lettings sector. Whether a letter was written with AI or without it, the points it raises deserve a fair response.
What has happened
Property Industry Eye has highlighted concerns from the inventory and lettings sector that AI-generated responses are becoming part of deposit disputes. The article describes tenants using AI tools to challenge deductions with arguments that refer to fair wear and tear, burden of proof and tenant rights.
The concern raised is that AI can analyse whatever material a tenant provides, but it may not have the full context. If a tenant uploads only a check-out report or a small selection of photographs, the tool may give a polished answer without seeing the signed inventory, the tenancy agreement, dated images, invoices, tenancy length, item age, quality, or the relevant deposit scheme evidence.
AI may change the tone and volume of challenges, but it does not remove the basic need to prove the condition of the property at the start and end of the tenancy.
If you disagree about a deposit
If you are discussing a deduction, explain the amount and the evidence behind it. Consider the tenant’s response fairly, including wear and tear. Use your deposit scheme’s guidance or dispute service if you cannot agree.
