News from 18 June 2026
Five property businesses were expelled from The Property Ombudsman scheme after failing to pay compensation awards, according to a report published on 18 June 2026. The complaints involved property sourcing, rent, repairs and communication.
What the cases involved
The largest award reported was against Pro Investment Properties Ltd, which was ordered to pay £7,400 after a complaint involving a property sourcing agreement and a purchase that did not complete. The award included the finder’s fee and a further sum for aggravation, distress and inconvenience.
RPS Estates, registered as Property Management Services Limited, was ordered to pay £1,871.25 after a landlord complained about unpaid rent, communication failures and poor complaint handling. Samuel Francis & Co was ordered to pay £350 after tenants complained about mould report handling, communication and complaint handling. We Sell Lets was required to pay £150 after a complaint about a property sourcing service. Devon Block Management Limited was ordered to pay £75 after communication shortcomings connected with a residents’ management company request.
The amounts vary, but the pattern is familiar: rent or client money, clarity of terms, complaint handling, repair or mould communication, and evidence of what was agreed. These are services a landlord may rely on an agent to handle.
Choosing an agent
Before appointing an agent, ask which redress scheme they belong to and, where they hold client money, which client money protection scheme they use. Agree when you will receive rent statements and how repairs or complaints will be handled.
