News from 2 July 2026
Find help with safety checks and inspections.
The Housing Ombudsman has reported on the disruption caused by unresolved roof leaks in social housing. The cases show why finding the cause, completing repairs and keeping residents informed need to go together.
Finding and fixing the leak
One of the common weaknesses in leak cases is assuming the problem has been solved too early. A contractor may clear a gutter or replace a tile, but the landlord still needs to know whether the water ingress has stopped, whether internal damage remains, and whether any secondary problems need attention.
A simple follow-up can make a real difference. After works, landlords should consider checking with the tenant whether there has been further water entry, whether ceilings or walls are still damp, and whether any affected rooms are usable. Where there has been significant water ingress, it may be sensible to arrange a further inspection after heavy rain or once surfaces have had time to dry.
That record can help if the issue later escalates. It also helps everyone see which work is still outstanding. It also helps identify repeated failures, such as a recurring roof defect or drainage issue, that might need a more durable repair rather than another short-term patch.
